01Customer Service
Daily support for existing and new customers.
- Bill payment
- Balance and outstanding amount enquiries
- Customer details updates
- Contract and service information
- Renewals, upgrades and plan modifications
- Fault reports and technical support requests
- Network coverage and service availability information
02Fixed Telephony & Internet
Full range of fixed-line and internet plans.
- Fixed-line telephony
- ADSL/VDSL internet
- Fiber / FTTH connections
- 300Mbps and 1Gbps plans via FTTH
- Plans with unlimited communication
- Wi-Fi 6 VoIP Router equipment
- Availability check in your area
035G Home Internet
Wireless fixed-location internet over the NOVA mobile network.
- When no high-speed wired connection is available
- When you need immediate internet access
- Where the area is well covered by the mobile network
- As an alternative for home or business
04Mobile Telephony
Consultative mobile plan selection for every need.
- New mobile connections
- Number porting from other providers
- Contract renewals and plan changes
- Voice, data and SMS bundles
- Business solutions and additional SIMs
- Roaming support
05NOVA TV & EON TV
Satellite and IPTV NOVA television with EON On Demand.
- New TV service connection
- EON plan selection
- TV combined with internet and fixed-line
- NOVA satellite TV or TV over the internet
- Information on content, channels and packages
- On demand services and additional devices
- EON usage guidance
06Bundle Plans
Integrated propositions covering communication, internet, entertainment and energy.
- Fixed + Internet
- Internet + TV
- Fixed + Internet + TV (3PLAY)
- Fixed + Internet + Mobile
- EON TV + Fiber (+ Mobile)
- Fiber + Energy services
- Combinations with 5G Home Internet
07Energy / Electricity Services
Through NOVA partnership with nrg, combined internet and energy solutions are available.
- Available electricity plans
- Combination of energy with NOVA services
- Eligibility requirements and required documents
- Application process
- Possible discounts and commercial offers
- Solutions for residential and business spaces
08Professionals & Businesses
Integrated communication solutions for businesses.
- Business fixed and internet connections
- Corporate mobile plans and multiple lines
- Bundled solutions for small businesses
- High-speed internet
- Telephony solutions for business spaces
- TV for hospitality or business use
- Corporate account and contract support
09Applications, Porting & Activations
We handle the entire process of joining NOVA services.
- New connection application
- Fixed or mobile number porting
- Contract renewal or modification
- Internet speed upgrade
- Adding a TV or mobile service
- Plan change
- Application progress tracking
10Equipment & Guidance
Guidance and support for every device used with NOVA services.
- modem/router and Wi-Fi router
- VoIP telephony
- ONT for FTTH
- TV decoders and EON devices
- SIM cards
- Basic account settings and Nova App / Nova Account usage